If your office relies on the scan-to-email feature on your printer or multifunction device (MFP) and it's suddenly stopped working, fear not. Across industries, organizations are discovering that scanning directly to email is failing or behaving inconsistently, especially if they’re using Microsoft 365 or Google Workspace.
At Strategic Technology Partners of Texas, we’ve been tracking this issue closely. As Xerox partners, we not only understand what’s happening behind the scenes, but we also offer practical solutions that keep your office workflows running smoothly.
In this article, you’ll learn why scan-to-email is breaking across devices like Ricoh, Canon, Brother, HP, and even older Xerox models, and how Xerox’s updated apps are ready to fix the issue for good.
What’s Going On With Scan to Email?
Here is some context on the issue.