Xerox vs. HP: Key Differences Worth Noting

Submitted by Brendon Pengelly on Mon, 03/15/2021 - 09:00
xerox vs. hp

It can be difficult to differentiate between the hundreds of technology companies that exist in our world. HP and Xerox are likely names you’ve heard before, but do you really know what each company does, and what makes them different?  


Brief Overview of Xerox 

Xerox, founded in 1906, is a copier/printer technology company that has become the industry standard in print products and the forefront of innovating new business processes.  


Brief Overview of Hewlett-Packard 

Hewlett-Packard, more commonly known as HP, is a leading American technology brand that produces laptops, desktop PCs, printers and more, and is one of the original Silicon Valley startup businesses.  


Main Differences

While both brands produce high-quality copiers and printers, there are a few differences that are important to understand before making a decision.  


1. Comprehensive Security 

Xerox devices are industry leaders when it comes to comprehensive security measures and protecting sensitive user data. Xerox has also been at the forefront of printer security since 2013 after partnering with McAfee to bring Malware Protection and Embedded Control, as well as with Cisco for Identity Services Engine (ISE) Integration on over 200 Xerox devices.  

Both brands utilize features such as Whitelisting, Run-Time Intrusion, and Sure Start, but HP uses a program known as “Self-Healing”, where after an anomaly is detected, the device must reboot, reload, and then is able to continue normal operations. Xerox devices automatically reject anomalies, eliminating the need for Self-Healing. 


2. App Gallery + User Experience 

The main differences between the two brands’ app galleries are accessibility, customization, and user experience. When it comes to HP Workpath Apps, users must undergo a complicated process before being able to install apps. First, they must contact their certified print services provider. Then, the provider enables their device and must work with the customer to decide on available apps. Finally, the provider installs the apps on the device.  

Xerox users check the Xerox App Gallery on either their device or the website and then install the apps they choose themselves.  

Xerox users are also able to customize their home screens and move apps around to more convenient locations. Different login credentials can be utilized so each user has their own personalized screen with a layout that’s most conducive to them, and when switching to another user, the interface switches as well.  

Xerox has over 300 partners registered for its Personalized Application Builder Program, which includes tools such as Xerox App Studio, Software Developer Kits, and Extensible Interface Platform, all of which to help registered partners meet customers’ unique requirements. 



The Electronic Product Environmental Assessment Tool is a set of criteria that is designed to follow electronics through each stage of the product lifecycle, and rank how sustainably sourced and managed those products are.  

Xerox currently registers products in the United States, Canada, the UK, France, Germany, Italy, Netherlands, Belgium, Luxembourg, Switzerland, Norway, Sweden, Finland, and Denmark, serving as the only company with registered EPEAT devices in Europe.  

HP registers products in the United States, Canada, Australia, and India.  


4. Cloud Capabilities + Mobile Printing

When it comes to Cloud Capabilities, both brands are almost equivalent, but Xerox offers a security advantage in Data Management, Transfer, and SOC2 Type 2 Compliance (Service Organization Controls that protect data being acquired by third-parties). 

Both brands have online knowledge hubs for customer support and offer remote support options as well, but Xerox devices utilize built-in diagnostics that troubleshoot at the source.  

HP devices have Near Field Communication (NFC) and embedded Optical Character Recognition (OCR) for mobile printing, but only on a specific set of models, while Xerox standardizes both NFC and OCR on almost all newer models.  

While HP devices can support native printing from Microsoft SharePoint, Oauth2 is not authorized, meaning users must log in separately each time. Xerox offers Oauth2 support on all AltaLink models, so users can choose to only log in the first time, and can print/scan from Google Drive, Microsoft OneDrive, and Microsoft SharePoint without repetitive logins. 



Now that you’ve learned more about the main differences between these two brands, we hope you’ll be able to make an informed decision going forward, or at least that you’re armed with more knowledge than you had before. If you enjoyed this comparison, we encourage you to read our similar articles: 


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