What Is Xerox Support Services? (Pros and Cons)
If you’ve had a problem with your TV or phone that you couldn’t seem to figure out, what did you do?
More than likely, you contacted someone for help, and that “someone” was probably a support agent from the brand of device you have.
Xerox, the printer brand we partner with, has a similar infrastructure in place for remote support called Xerox Support Services, and it’s important that you understand the pros and cons of using it.
While it is useful to resolve minor issues, trying to solve any type of major issues with your printer over the phone can result in frustration and wasted time.