Service Tutorials

The time has come where you need to scan a document. Maybe you need to verify your identity with scanned versions of your driver's license for a new job. Or maybe you need to scan documents for a school or work project.

In any case, you don't own a printer or scanner, and you don't have time to go to your nearest library to scan a few pages. Thankfully, you have an iPhone. Scans are essentially just images, so the camera on your iPhone is really all you need to start scanning. 

So, how do you scan from an iPhone? Many of the customer's we've had often ask us this same question. You won't always have access to a printer, so knowing how to use your phone to scan documents is important.

When your office printer goes down, productivity takes a hit. Staff members can’t print essential documents, deadlines get delayed, and frustration rises. If you’re responsible for getting that printer back up and running, you want the service call to be quick, smooth, and hassle-free.

At Strategic Technology Partners of Texas, we’ve been working with printers for nearly 40 years and have completed thousands of service calls for businesses just like yours. We’ve seen firsthand what makes a service call efficient—and what causes unnecessary delays.

Related Reading: Who to Call for Service | Meet Our Service Team – Get to know the team that keeps your office running smoothly.

Imagine this: you're in the middle of printing a crucial document or a set of vibrant images for a presentation, and suddenly, your eyes come across white lines that run through your prints.

It's frustrating, to say the least, especially when you're striving for high-quality results. If this is you, then it might be time to clean your drum lens.  

Over time, drum lenses in printers like the Xerox AltaLink B8100 and C8100 series can accumulate dirt, debris, and toner, leading to print quality degradation. If left unattended, this can significantly impact your printing tasks, leaving you with subpar output and potentially costly reprints.

Printer maintenance is vital, and we at Strategic Technology Partners of Texas (STPT) know that. A printer issue can ruin your daily schedule and cause you to fall behind. 

When it comes to common printer issues, none are quite as famous as the paper jam. It’s a term you’ve likely heard often if you’ve ever used a printer. Paper jams can be annoying, especially if you’re rushing to get an important document printed before a meeting. But, you might be wondering how to fix this pesky issue.

Fortunately, Strategic Technology Partners of Texas (STPT) is here to help.

With nearly 40 years in the printing industry, we’ve seen it all. We’ve serviced and fixed hundreds of printers, helping businesses like yours keep their documents flowing smoothly.

In this guide, we’ll walk you through exactly what a paper jam is, why it happens, how to fix it, and ways to prevent it in the future. By the end, you’ll feel confident tackling that pesky jam and getting back to work hassle-free. We’ll also share how a simple maintenance plan can keep these interruptions to a minimum, saving you time and keeping productivity high.

Are streaky, faded prints driving you crazy? A clogged print head could be to blame. Print heads, especially on inkjet printers, can clog over time, impacting the quality of your documents and photos.

As experts in print technology at Strategic Technology Partners of Texas, we’ve spent nearly 40 years solving printer issues just like this for our clients. We know the ins and outs of printers, from routine maintenance to complex repairs.

This article will walk you through why print heads clog, how to spot the signs, and easy steps to clean them—so you can get back to clear, crisp printing in no time.

Looking for tips on how to clean your printer? Our easy printer cleaning guide will show you the safe steps to get your printer shining again!