Service Tutorials

Having trouble scanning or copying multiple documents on your Xerox VersaLink B605 or B615? Maybe the automatic document feeder keeps jamming, struggles to pick up pages, or feeds more than one sheet at a time. If you've ruled out a problem with the paper itself, your scanner maintenance kit may need attention.

The scanner maintenance kit’s two roller sets move paper through the ADF. You need to replace the kit when the rollers wear, or the printer indicates maintenance is needed, to help prevent feeding problems and restore reliable scanning.

At Strategic Technology Partners of Texas (STPT), we've serviced thousands of Xerox printers and handled roller-related maintenance issues thousands of times. With more than 40 years in the printer industry, we know how frustrating it can be when a simple scanning task interrupts your workday.

Figuring out how to replace a part on your own can be complicated.

Replacing some damaged printer parts on your own can save a lot of time and money, but every printer model is different, and many printer parts have different configurations, replacement time intervals, and service needs.

Luckily, we make it our goal at STPT to provide quality printing information that is easy to understand, so you know where to go to find answers to your print questions. 

Using a how-to guide like this one can streamline the replacement process, so you can rely on a knowledgeable print expert to walk you through all the steps.

Our top-notch service technician, Matthew, is going to walk you through the drum cartridge replacement process for Xerox VersaLink C500 and C600 series printers. He’ll go through it all step-by-step, so you don’t miss a beat. 

Your printer shouldn’t be a source of stress in your life. Office equipment should be reliable and cause little to no interruptions to your work.

However, every now and then, your printer will need a bit of maintenance, such as when it tells you to replace a damaged or worn-out part.

In the case of the Xerox VersaLink C500 or C600 Series printers, these will tell you when it’s time to replace the waste toner container. And while it can sound intimidating, with the right guidance, replacing it isn’t too complicated.

The waste toner container collects toner that doesn’t reach the paper. It fills up over time and needs replacing when your printer says it’s full.

With the experience we’ve gathered from servicing thousands of Xerox printers, we’ve created a guide to show you how to properly replace the waste toner container on your Xerox machine.

If you don’t replace your printer toner, then you can’t print important work documents on time.  

Unfortunately, you don’t know how to change your printer toner.

We’ve all been here before. It isn’t easy to be in a position where you don’t know how to do something that is vital to your job’s operation. 

The good news is that it is easy to find information online these days. All you need to do is look for a good quality website with how-to instructions for your printer. There’s only…8 million of them to choose from on Google, so it shouldn’t be hard to find good info, right?

All jokes aside: wading through all the printer info blogs online can slow down the learning process. What you need is a good source with information that is easy-to-understand and follow. At STPT, we provide quick how-to printing tutorials with video, photo, and written instructions.

A printer problem can slow down your workday, but not every issue needs a service call. Some problems can be resolved with a few safe troubleshooting steps. However, if you’re experiencing unusual noises, recurring errors, or internal component failures, you’ll usually need a trained technician.

In this article, we’ll use our 40+ years of experience in printer maintenance to answer four common printer service questions and explain what you can check yourself, when to call for help, and how ongoing service support can prevent larger problems.