Supplies & Maintenance

8 Questions Answered About Impressions Included in a Print Contract   

Submitted by Keith Metzler on

If you’ve decided to lease a printer from a vendor and are formulating your contract, you will likely hear some iteration of this question at some point: “Would you like to have impressions included, and if so, how many?”  

It’s probable, if you’re like most customers, that you are unfamiliar with what impressions included mean in a contract or lease agreement and how important they are.    

This is precisely the reason we want to use our experience as a long-time local print vendor to help you understand what impressions included mean and why it’s critical to include the right amount in your contract.    

What Is the CSV Form and How Do I Fill It Out? 

Submitted by Karla Metzler on

The hard part is over. You’ve found the right machine, have your order agreement and are ready to sign the Consulting Services and Verification form (CSV). 

What is the CSV form and why is it necessary?   

Below is a description of what the CSV form is, and a breakdown of each of the six sections included in the document.   

How To Set Up and Maintain Color Tracking on Your Printer  

Submitted by Joel Metzler on

On average, color prints cost between $0.07-$0.30 per print, a seemingly minuscule price that any business could bear.  

But what happens when you consistently print in color, and the costs add up faster than you realized?  

You’re left with a high printing bill and a puzzled look because you didn’t recognize how much color printing costs could run up your monthly print invoice.   

As a print vendor with noted experience finding and dissecting customers’ print problems, we know how common it is for color overages to contribute to higher-than-normal print expenses.    

What is Xerox’s Augmented Reality Support?  

Submitted by Nolan Fowler on

What if I told you it was possible to get assistance from a trained printer service technician located anywhere in the country who can see and interact with your printer via a live stream from your phone?  

Well, Xerox’s Augmented Reality Support makes that aforementioned scenario come to life by using CareAR’s augmented reality platform, where a Xerox technician can see what you see and virtually diagnose and fix service issues without having to physically come to your location.   

As a locally managed print vendor that partners with Xerox and sells its products, we know firsthand how printer service issues can impede business operations and halt productive workflow.  

4 Ways to Protect Your Printer from Cyberattacks 

Submitted by Karla Metzler on

In a society that’s increasingly reliant on technology to conduct daily business tasks, the risk of a cyberattack has never been greater.  

You may think to yourself, “Yeah, but what does that have to do with my printer? I mean, it just, prints?”  

This is the type of thinking that could get you in trouble.  

Believe it or not, printer cyberattacks have become more common, and being proactive about the security of confidential documents is only increasing in importance.  

How Supply Chain Issues Have Affected Printing Supplies (Delivery Times)

Submitted by Karla Metzler on

As a locally managed print provider, the number one question we’ve been getting lately is something along the lines of: “Why has this product not come in yet?”  

The answer lies in the ongoing supply chain crisis caused by the COVID-19 pandemic that has swept through most sectors of the business world.  

The printing industry is no different. It’s not just the printers and copiers themselves that now have abnormally long delivery times, but also supplies, such as toner and ink cartridges, drum units and paper that have been significantly impacted by the effects of the supply chain crisis.   

Auto-Toner or Buying My Own- Which is Right for Me?

Submitted by Magye Swenson on

Buying copier/printer toner can be confusing. Most boxes look the same, there are so many different types, and it’s hard to keep track of when you’re running low, leaving you with an empty cartridge in the middle of a workday.  

After being in the copier/printer industry for over 35 years, we’ve seen all of the different problems and mistakes that can be made when it comes to buying toner- and we’ve seen the best ways to ensure your organization will have exactly what it needs.  

Servicing Your Own Machine? 3 Reasons Why It's a Bad Idea

Submitted by Matthew Eberhart on

Having a copier or printer break or go out of service is always a big hassle. It can put a lot of your office processes on hold, and your organization could be wasting valuable time while it gets fixed.  

As experienced Xerox print vendors, we know how tempting it might be to just try and figure the problem out yourself. It can’t be as hard as it seems, right?  

Actually, copiers and printers are very intricate machines. They have a lot of functioning mechanisms inside them and are unlike most other electronic devices. We’ve seen countless people try to fix their own machine, so we’ve compiled the 3 reasons why it just really isn’t a good idea.   

4 Reasons to Keep Your Contact Information Updated

Submitted by Keith Metzler on

 While inaccurate contact information may seem like a minor inconvenience, it can actually open up a world of problems, because proper communication is key to a successful vendor/customer relationship. You deserve to be as informed as possible on your account, and without having the correct contact information on file, it makes it difficult for us to reach you with important information. We’ve compiled a list of the four biggest reasons to keep your contact information updated, and how doing so can help your business run smoothly and efficiently.  

 

4 Common Fax Questions and Solutions

Submitted by Blair Davilla on

“That’s it! My copier’s fax line is broken.”

Before you throw in the towel, let’s discuss the common fax issues we see people experience, and how we can provide a solution. 

If you purchased the fax option with a copier of ours, the service analyst will set up and configure your fax to work with your analog line provided by your phone carrier when the machine is installed. 

Fax problems should be few and far between. When they do occur, they often aren’t an issue with your copier at all. 

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