Supplies & Maintenance

Auto-Toner or Buying My Own- Which is Right for Me?

Submitted by Magye Swenson on

Buying copier/printer toner can be confusing. Most boxes look the same, there are so many different types, and it’s hard to keep track of when you’re running low, leaving you with an empty cartridge in the middle of a workday.  

After being in the copier/printer industry for over 35 years, we’ve seen all of the different problems and mistakes that can be made when it comes to buying toner- and we’ve seen the best ways to ensure your organization will have exactly what it needs.  

4 Reasons to Keep Your Contact Information Updated

Submitted by Keith Metzler on

 While inaccurate contact information may seem like a minor inconvenience, it can actually open up a world of problems, because proper communication is key to a successful vendor/customer relationship. You deserve to be as informed as possible on your account, and without having the correct contact information on file, it makes it difficult for us to reach you with important information. We’ve compiled a list of the four biggest reasons to keep your contact information updated, and how doing so can help your business run smoothly and efficiently.  

 

4 Common Fax Questions and Solutions

Submitted by Blair Davilla on

“That’s it! My copier’s fax line is broken.”

Before you throw in the towel, let’s discuss the common fax issues we see people experience, and how we can provide a solution. 

If you purchased the fax option with a copier of ours, the service analyst will set up and configure your fax to work with your analog line provided by your phone carrier when the machine is installed. 

Fax problems should be few and far between. When they do occur, they often aren’t an issue with your copier at all. 

Will Old Supplies Work for Your New Machine? (3 Changing Machine Questions + Answers)

Submitted by Shannon Scoggins on

Are you upgrading or trading in your current copier/printer?  

You might be wondering if your old supplies will work with the new machine or if the old machine’s hard drive will be secure. 

These are common questions we get when customers change machines. 

After reading this article you will have a better understanding of if old supplies will work with the new machine, where to recycle supplies, and how to ensure your hard drive is secure when changing copiers. This will ensure you have a hassle-free experience when switching machines.  

How to Order Supplies for Your Copier/Printer (Toner and Other Consumables

Submitted by Shannon Scoggins on

What number do I call to order supplies? 

This is a common question new or soon-to-be customers ask us. After all, supplies are required to keep your machine running.  

We hope to make your experience working with us and ordering supplies as seamless as possible.  

After you read this blog, you will know exactly who to call to order supplies and other related questions. 

Will I Be Trained on My New Copier/Printer?

Submitted by Joel Metzler on

After you’ve gone through the process of picking out the perfect copier/printer for your business needs, you’ll need to know how to use it. Luckily, we make sure you are trained and ready to confidently use your new machine. 

 

If included in the purchase, which it usually is, one of our service technicians will train you after they install the machine. You’ll learn about the features, machine parts, consumables and how to replace them, and who to call if you need future service or assistance with the machine. 

 

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