Service Tutorials

How To Replace the Maintenance Kit on Your Xerox VersaLink C400s Series Printer

Submitted by Matthew Eberhart on

Replacing parts on time is important for the health of your printer, and replacing the maintenance kit can get a little complicated.

As a service technician at STPT, I’ve made it my mission to simplify printer maintenance. My how-to quick printer fixes on YouTube have been a big hit, so I wanted to provide a quick, easy-to-read tutorial for those of you who prefer written directions.

It may be complicated, but the installation process doesn’t have to be difficult. Take the pressure off yourself and trust me and my fellow print experts at STPT to help you through it. With almost 40 years in the business, our team has the expertise to make the replacement process quick and easy for you.

9 Printer Wi-Fi Connectivity Solutions

Submitted by Liz Adair on

You have a presentation scheduled in 30 minutes, and you’ve created some fabulous handouts for your team members so they can follow along.

Your printer can spit out documents in only a few seconds, so you should have plenty of time to print everything you need. You use AirPrint to send your documents from your MacBook to your printer automatically, and then you wait.

When you don’t hear the familiar whirring sound that tells you the printer is working, you decide to check and make sure everything’s going as planned. You walk over to your ominously silent printer…and your heart sinks. 

The network icon is not lit up. Your printer has somehow lost Wi-Fi connection, and you only have 15 minutes to solve the problem and print your documents for the presentation.

Unfortunately, we’ve all been here before.

4 Signs it May Be Time For a New Copier Printer

Submitted by Matthew Eberhart on

You want to get your money's worth out of expensive office equipment, but when does hanging onto an old machine start to cost more than it’s worth? 

As your copier printer ages, it will naturally start encountering more problems, and when these problems start to occur, you’re likely spending more time and money on maintenance than the machine is worth. Trading in your current machine will likely save you money and increase productivity. 

Our printer experts at STPT have been in the business for almost 40 years, and we want to use our know-how to help you maintain your copier printer for as long as possible.

How To Set Up and Maintain Color Tracking on Your Printer  

Submitted by Joel Metzler on

On average, color prints cost between $0.07-$0.30 per print, a seemingly minuscule price that any business could bear.  

But what happens when you consistently print in color, and the costs add up faster than you realized?  

You’re left with a high printing bill and a puzzled look because you didn’t recognize how much color printing costs could run up your monthly print invoice.   

As a print vendor with noted experience finding and dissecting customers’ print problems, we know how common it is for color overages to contribute to higher-than-normal print expenses.    

4 Common Printer Service Questions (Solutions)

Submitted by Joel Metzler on
Video

No matter what printer model you invest in, it’s almost inevitable that at some point you will have either a service issue or a service question that needs addressing. 

It can be something as simple as connecting your printer to WIFI, or something as significant as an intricate service issue.   

Because we’ve been a locally managed print vendor for over 35 years, we’ve seen just about everything when it comes to service issues and questions with printers. And for most of those issues, we’ve had the right answer to help address them. 

Xerox Standard Accounting: Pros, Cons and How to Set Up  

Submitted by Joel Metzler on
Video

Have you ever looked at your monthly bank statement and realized there were extra costs you didn’t account for? 

Believe it or not, printing can be an excessive expense for your business that may not be on your radar.  

That’s why a feature like Xerox Standard Accounting is important to have for businesses who want to track their costs to make sure it aligns with their budget, and they aren’t overspending on basic functions like printing and copying.  

As a locally managed print vendor, we’ve dealt with the issue of print management firsthand and can provide expert-driven insight into how to use this feature to help maintain an efficient workplace.  

Xerox Standard Accounting is exclusively for Xerox machines, and since we deal with their printers and supplies directly, we’ve gained an expert’s knowledge of the feature and will be discussing it specifically today.  

How Do I Set Up an Internal Address Book on My Xerox Device?

Submitted by Joel Metzler on

 There’s nothing more fun than tedious office tasks like scanning and sending documents- said no one ever.  

There’s a reason these tasks are tedious- you do them again and again, and while they might not be inherently difficult or time-consuming, it’s still something that’s taking away from your productivity time, and it can get old quickly.  

Who is Strategic Technology Partners of Texas?

Submitted by Karla Metzler on
Video

Navigating the copier/printer industry and looking for a reliable print vendor can be quite the hassle. You may not know if you’re getting the best deals, the best equipment, or even if you’re working with the best vendor. 

We here at Strategic Technology Partners of Texas have been operating for over 35 years, and we’ve experienced firsthand the difference that a good vendor/customer relationship can have. We also know that understanding the history of your print vendor can help you avoid any confusion, especially if they’ve changed names a couple of times like us.  

4 Common Fax Questions and Solutions

Submitted by Blair Davilla on

“That’s it! My copier’s fax line is broken.”

Before you throw in the towel, let’s discuss the common fax issues we see people experience, and how we can provide a solution. 

If you purchased the fax option with a copier of ours, the service analyst will set up and configure your fax to work with your analog line provided by your phone carrier when the machine is installed. 

Fax problems should be few and far between. When they do occur, they often aren’t an issue with your copier at all. 

Updated  MacBook  OS and Lost Xerox Printing Capabilities (Solution)

Submitted by Karla Metzler on

Help! I just updated my MacBook, and I lost the printing capabilities of my Xerox device!  

Don’t panic; this is an issue we have handled many times. We have put together a step-by-step guide (with pictures) to help you resolve this issue. 

Disclaimer, this guide is for MacBook specifically. If you’re having issues with another laptop brand, such as Chromebook, the answer and solution will differ from this guide.  

After reading this article, you should be able to print from your MacBook once again, with all your Xerox features.  

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