Who to Call for Copier/Printer Service | Meet Our Service Technicians

Submitted by Matthew Eberhart on Thu, 07/09/2020 - 07:34
Hand changing copier/printer toner

You’re staring in awe at the brand-new Xerox copier/printer you just invested in for your business. 

During installation, a service tech went through the training you need, but in your excitement, you didn’t retain as much as you expected.  

Now you're left with a new machine and several service-related questions.  

Purchasing a new copier/printer is an exciting and smart business decision. We understand that you may have some questions or concerns that still need addressing but have no idea who to talk to. So, below we answered several commonly asked questions. After reading this article, you should have a better understanding of where you need to go and who you should speak to for service-related questions.   

Below is the information you’ll need if you have or are considering leasing a Xerox machine from Strategic Technology Partners of Texas (STPT).  


What number do I call for service for my copier/printer?  

Toll Free 800-569-0111 Option 2 

Gainesville Area 940-665-9722 Option 2 

Denton Area 940-565-6486  Option 2  

Weatherford Area 817-598-1401 Option 2 


How long is the service response time for my copier/printer? 

The service response time depends on factors such as time of year, location, and time of day you call. Our business hours are 8-5 PM. Service technicians are usually on-site within eight business hours.   


Where is STPT, a Xerox vendor, located?  

679 County Road 

Gainesville, TX 76240 


101 N. Austin St. 

Denton, TX 76201 


119 N Main, 

Weatherford, TX 76086 


Where does STPT service?   

We service North Central Texas.  


Do you carry parts in your car?  

We carry routine service items in our backpack/car. Additional parts are stored in our local warehouses for easy access. For larger problems requiring major parts, we order the needed parts that are usually delivered the next day.  



Meet Our Service Technicians 


Blair Davilla 


“My name is Blair Davilla. I joined the company in March of 2019. My heart and soul, my daughter, is a Sophomore at Texas State. If I’m not hanging out with friends, then I’m somewhere with family or outside, looking for my next adventure. I love RV camping, kayaking, fishing, tubing down the river, playing and watching sports, movies, cooking, riding four-wheelers, swimming, and bonfires. I am my daughters' #1 fan and being her mom is the most rewarding job on earth.” 

940-665-9722 Press 2 for Service 

Joel Metzler 


“My name is Joel Metzler and I’ve been with Strategic Technology Partners of Texas for 26 years. You’ll find me servicing and repairing printers throughout the North Central Texas area. I’m also married with five children, four beautiful girls, and one boy. In my spare time, I like to raise beef cattle and be involved in my children’s school and extracurricular activities.” 

940-665-9722 ext. 107  

Matthew Eberhart 


“My name is Matthew Eberhart and I started working for Strategic Tech several years ago before joining the Army.  After traveling the world fixing helicopters, I came back home and have now been with the company for about four years.  I help people learn how to best utilize their printers, assist sales reps with managed print reports and walkthroughs, and I respond to service calls. In my spare time, I trade working on copiers to work on cars, mainly Ford.” 

940-665-9722 ext. 113 

Xerox Service Technicians 


As a Xerox partner, we utilize their entire service organization. One of the Xerox service technicians may be helping you with service and maintenance needs. These highly trained technicians are local and dedicated to fixing any issues you may encounter. It’s common to find service technicians with tenure of well over 10 years with Xerox.