Who to Call for Copier/Printer Service | Meet Our Service Technicians

Submitted by Matthew Eberhart on Thu, 07/09/2020 - 07:34
Hand changing copier/printer toner

Having a service solution for your machine is a must if you want to ensure a long product lifespan and avoid unexpected repair costs.

Finding the right machine for your business is difficult enough, but making sure you have a reliable service team is just as imperative, especially if you print a large number of documents every day. 

This is precisely why we've answered some commonly asked questions regarding service for your machine, so you know exactly who to go to and what to do if you experience service problems with your printer.  

Below is the information you’ll need if you have or are considering leasing a Xerox machine from Strategic Technology Partners of Texas (STPT).  

What Number Do I Call for Service for My Copier/Printer?  

Toll-Free: 800-569-0111 Option 2 

Gainesville Area: 940-665-9722 Option 2 

Plano Area: 940-565-6486  Option 2  

Weatherford Area: 817-598-1401 Option 2 

How Long Is the Service Response Time for My Copier/Printer? 

The service response time depends on factors such as time of year, location, and time of day you call. Our business hours are 8-5 PM. Service technicians are usually on-site within eight business hours.   

Where Is STPT Located?  

Gainesville Office

679 Co Rd. 404

Gainesville, TX 76240 

Plano Office

6010 Spring Creek Pkwy. 

Plano, TX 75024

Weatherford Office

119 N Main St. 

Weatherford, TX 76086 

Where Does STPT Service?   

We service North Central Texas.  

Do You Carry Parts in Your Car?  

We carry routine service items with us, and additional parts are stored in our local warehouses for easy access. For larger problems requiring major parts, we order the needed parts that are usually delivered the next day.  

Meet Our Service Technicians 

Joel Metzler 


“My name is Joel Metzler and I’ve been with Strategic Technology Partners of Texas for 26 years. You’ll find me servicing and repairing printers throughout the North Central Texas area. I’m also married with five children, four beautiful girls, and one boy. In my spare time, I like to raise beef cattle and be involved in my children’s school and extracurricular activities.” 

940-665-9722 ext. 107  

Matthew Eberhart 


“My name is Matthew Eberhart and I started working for Strategic Tech several years ago before joining the Army.  After traveling the world fixing helicopters, I came back home and have now been with the company for about four years.  I help people learn how to best utilize their printers, assist sales reps with managed print reports and walkthroughs, and I respond to service calls. In my spare time, I trade working on copiers to work on cars, mainly Ford.” 

940-665-9722 ext. 113 

Shannon Scoggins


"My name is Shannon Scoggins and I've been with Strategic Technology Partners of Texas for 13 years. I'm always here eager to help you with any of your needs. I have a son, Dylan, who is a senior at UNT. In my spare time, I enjoy anything outdoors."

940-665-9722 ext. 153

Kandy Agan


"Hello!  My name is Kandy Agan.  I am a service technician with Strategic Technology Partners of Texas (STPT).  While I have only been with STPT for a short time, I have 21 years of experience in printer/copier repairs. One thing I love about STPT is that we not only sell the equipment, but we also have the capability to maintain and repair them when needed.  In my spare time, I love to go camping, hiking, and rafting.  Actually, I enjoy all outdoor activities. I have a 2-year-old toy poodle named Oliver; we call him Ollie and he enjoys traveling with me.  I look forward to meeting you and helping with any printing or copy issues you may experience."

Xerox Service Technicians 


As a Xerox partner, we utilize their entire service organization, which means one of their service technicians may be tasked with helping you with your service and maintenance needs. These highly trained technicians are local and dedicated to fixing any issues you may encounter with your machine.