While inaccurate contact information may seem like a minor inconvenience, it can actually open up a world of problems, because proper communication is key to a successful vendor/customer relationship. You deserve to be as informed as possible on your account, and without having the correct contact information on file, it makes it difficult for us to reach you with important information. We’ve compiled a list of the four biggest reasons to keep your contact information updated, and how doing so can help your business run smoothly and efficiently.
What Contact Information Do We Need?
There are three main points of contact that we need in order to relay important information:
- The person who is responsible for making decisions regarding your current contract.
- This would be someone who is responsible for purchasing, handling invoices, submitting payments, and making end-of-contract decisions.
- The person who is responsible for networking your devices and keeping your product’s firmware up to date.
- This would most likely a member of your IT staff.
- The person who is responsible for making service calls and keeping supplies in stock.
- This could be anyone in your organization, most likely an end-user of the actual device.
Reason #1: Account Updates
Keeping customers as informed as possible on their account status is a priority for us here at STPT. This is so we notify the correct person when there are any changes to your account, such as upcoming contract expiration dates, supply inventory status updates, new feature/firmware rollouts, or questions regarding service, including invoice or billing.
Reason #2: Employee Transitions
Staff changes are a normal part of a busy business. But in order for us to make sure we’re relaying the right information to the right person, it’s important to let us know if anyone in charge of purchasing decisions or first point of contact has recently been hired or changed. This way, when we call or reach out with any account information, we can be sure that we’re addressing the right person, in order to avoid discussing proprietary company information with the incorrect employee.
Reason #3: Delivery Requests
This might seem like an obvious one, but for us to continually ship toner and parts to your business, it’s crucial for the shipping address to be correct. If your business moves offices or buildings, keeping us informed will keep your toner in stock, and your machines running. For more information on auto-toner shipments, read our article Auto-Toner Shipments Explained.
Reason #4: Billing Services
Correct billing contact information is important in order to stay up to date with your payments or invoices and discussing financial information with the wrong employee can create an uncomfortable situation.
What Are You Doing with My Information?
Giving contact information can be a bit of a gamble these days, with the threat of spam calls and barrages of fake marketing emails always on your mind. Luckily, you know exactly what you’re getting into when you do business with a tight-knit company like ours. We promise you won’t receive any phone calls that aren’t directly relevant to your account, and you can rest assured that your inbox won’t be full of pointless marketing emails. Instead, you can expect only important information and open transparency with us and have peace of mind knowing that your printing needs are handled.
How Do I Update my Information?
The easiest way to update your information would be to send a quick email to our Customer Experience Manager. You can also leave a note in the Contact Us section of our website, and someone will reach out right away to confirm the changes have been successful.
If you prefer to speak with someone on the phone, you can call the number 800-569-0111, and speak directly with one of our experienced customer service representatives. When you call, let them know you’re wanting to update your business's contact information.
Now that you know why it’s important to keep contact information updated, reach out to make sure that all your contact information on file is correct and relevant, in order to know you’re getting the best communication possible.