Service Tutorials

What is Duplex Printing? How To Print On Both Sides of the Paper

Submitted by Nolan Fowler on

How do you print on both sides of the paper with a printer? 

Duplex printing, or double-sided printing, is something many people use with their printers and copiers. It can help you save paper and money! 

But figuring out how to do it can be tricky sometimes. There are two main ways to duplex print, and which method you choose may depend on your needs and goals. 

We’ve been a trusted local printer company in Texas since the 1980s, with a team that has over 200 years of combined experience in the industry. 

In this article, we’ll break down what duplex printing is, the different types, how to do it, and the benefits of printing on both sides of the paper. 
Printing on both sides of the page can look a little different based on your machine. Since we work closely with Xerox, we’ll share steps specifically for using a Xerox printer. 

How Do You Fix a Paper Jam? (Instructions)

Submitted by Joel Metzler on

When it comes to common printer issues, none are quite as famous as the paper jam. It’s a term you’ve likely heard often if you’ve ever used a printer. Paper jams can be annoying, especially if you’re rushing to get an important document printed before a meeting. But, you might be wondering how to fix this pesky issue.

Fortunately, Strategic Technology Partners of Texas (STPT) is here to help.

With nearly 40 years in the printing industry, we’ve seen it all. We’ve serviced and fixed hundreds of printers, helping businesses like yours keep their documents flowing smoothly.

In this guide, we’ll walk you through exactly what a paper jam is, why it happens, how to fix it, and ways to prevent it in the future. By the end, you’ll feel confident tackling that pesky jam and getting back to work hassle-free. We’ll also share how a simple maintenance plan can keep these interruptions to a minimum, saving you time and keeping productivity high.

How to Clean Laser Printer Rollers

Submitted by Matthew Eberhart on

You’re midway through printing an important report, and suddenly—jam! Your printer stops, displaying an error message that only adds to your frustration. Sound familiar?

At Strategic Technology Partners of Texas (STPT), we get it. For nearly 40 years, we've helped businesses resolve hundreds of printer issues, from minor jams to complex mechanical failures. With our extensive experience, we know that printer rollers are often the unsung heroes behind reliable printing, and keeping them clean is vital.

In this article, you’ll learn what printer rollers are, when and how to clean them, and tips to keep them functioning longer, so you can minimize those frustrating interruptions. Let’s get started.

What is a Printer Roller

Printer rollers are essential components in laser printers responsible for moving paper through the machine and ensuring print quality.

How to Clean Printer Heads on Your Inkjet Printer: A Complete Guide

Submitted by Matthew Eberhart on

Are streaky, faded prints driving you crazy? A clogged print head could be to blame. Print heads, especially on inkjet printers, can clog over time, impacting the quality of your documents and photos.

As experts in print technology at Strategic Technology Partners of Texas, we’ve spent nearly 40 years solving printer issues just like this for our clients. We know the ins and outs of printers, from routine maintenance to complex repairs.

This article will walk you through why print heads clog, how to spot the signs, and easy steps to clean them—so you can get back to clear, crisp printing in no time.

Looking for tips on how to clean your printer? Our easy printer cleaning guide will show you the safe steps to get your printer shining again!

What Are Printer Drivers and Why Are They Important? 

Submitted by Joel Metzler on
Video

 

What are printer drivers, and why are they important to your printer’s daily operation? 

If you’re like most people, you probably don’t know what a printer driver is and what role they play in the functioning of a printer/copier. 

Printer drivers play an essential role in the performance of your office machine and could end up being the root of the problem if your printer is malfunctioning. 

Understanding printer drivers is essential for ensuring your printer operates smoothly. Printer drivers are like translators, converting data into a format that the printer can understand and process. Without the right driver, your printer won't function properly.

Why is My Printer Offline? How to Fix It

Submitted by Joel Metzler on

Are you trying to print an important document, but your printer has other plans? The "printer is offline" error seems to pop up at the worst times, right when you're rushing to finish that report or project. It's frustrating, time-consuming, and, quite frankly, can leave you feeling stuck.  

At Strategic Technology Partners of Texas (STPT), we get it. With nearly 40 years of experience, we've helped countless people just like you solve their printer woes. In this article, we'll tackle this problem head-on. We’ll explain what this error means and ways to fix it.

Let’s dive in and get that printer back online so you can get back to what really matters.

What Does the “Printer is Offline” Issue Indicate?

When your printer shows as offline, it means your computer isn’t able to communicate with the printer. This could happen for several reasons:

A Step-by-Step Guide to Replacing Your Xerox C410/C415 Color Imaging Unit

Submitted by Matthew Eberhart on
Video

 

You've spent hours perfecting a presentation or a project, only to find that your printer delivers lackluster results—faded colors, streaks, or smudges that mar your hard work.

These are signs that it’s time to replace your color imaging unit. Imagine the relief of crisp, vibrant prints once again filling your workspace without the hassle of troubleshooting every time you hit "Print."

At Strategic Technology Partners of Texas (STPT), we understand these frustrations all too well. With 35+ years of experience servicing printers, we've replaced thousands of color imaging units and ensured smooth operation for our clients.

Today, our seasoned technician, Matthew, will provide expert guidance on replacing the color imaging unit in your Xerox C410/C415 printers. He will take you step by step so you can learn how to perform this tricky maintenance task with ease.  

How to Replace the (Black Only) Imaging Units on Xerox VersaLink C410 & C415

Submitted by Matthew Eberhart on
Video

 

Is your printer producing faded or streaky prints? Are you constantly battling with low-quality output despite changing toner cartridges? If so, your black imaging unit might be the culprit.

Fear not—in this comprehensive guide, we will walk you through the process of replacing the black imaging unit in your Xerox C410/C415 printer.

This step-by-step tutorial is provided by Strategic Technology Partners of Texas (STPT), experts in printer servicing who have resolved this issue thousands of times.

Our skilled technician, Matthew, with years of experience in printer repairs, will be your guide. By the end of this article, you will not only understand why and when your black imaging unit needs replacement but also gain the confidence to do it yourself.

A Step-by-Step Guide to Replacing the Waste Toner Container on a Xerox PrimeLink C9065/C9070/C60/C70

Submitted by Matthew Eberhart on
Video

If you have received a message on your Xerox machine's control panel stating that the waste toner container needs replacement, you may be in a rush to find a quick tutorial to get your printer working again. We understand that in today's fast-paced office environment, printers are essential tools, and it's crucial to know how to maintain and replace essential components without affecting productivity. Lucky for you, we've created an easy-to-follow guide that will help you quickly replace the waste toner container.

This guide will delve into the steps required to replace the waste toner container on a Xerox PrimeLink C9065. However, it will also work for the C9070, C60, and the C70. Follow along as we break down each step to make this seemingly complex task a breeze.

How to Replace the Fuser on Xerox AltaLink B8100s and C8100s

Submitted by Matthew Eberhart on
Video

 

We understand that printer issues can be a major headache, especially when they disrupt your workflow and productivity. One common problem that many users encounter is a worn-out fuser. If you’re experiencing poor print quality, frequent paper jams, or error messages related to the fuser, it might be time for a replacement.

Why and When to Replace Your Fuser

The fuser is a crucial component in your printer that helps to bond the toner to the paper. Over time, the fuser can wear out due to the high temperatures and pressure it operates under. Signs that your fuser needs replacing include:

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