Is Managed Print Right for Your Hospital? (Pros, Cons, Cost, Case Study)  

Submitted by Mary Shamburger on Fri, 04/22/2022 - 07:03
Managed Print

Hospitals serve one of the most important functions in society, which means they need the finances to be able to aid the people that need them the most.    

It might not be the first thing that comes to your mind when deciding how to clean up your hospital’s budget, but because hospitals require a significant print volume and usually have a surplus of machines on hand, printing-related expenses can run into the thousands every month.  

In our over 35 years as a local print vendor, we’ve seen numerous examples of hospitals who were overspending by 15-20% on print expenditures because they didn’t enact a managed print service to oversee their fleet of machines.    

Incorporating a managed print service is one of the simplest ways for your hospital to cut back on extraneous expenses to better allocate resources to more prudent areas, like buying new medical equipment and supplies.    

In this blog, we’ll be using our industry expertise in managed print to deliver you an impartial assessment of what a managed print service (MPS) is, the pros and cons of managed print and a real example of how incorporating MPS helped a hospital reduce its printer footprint and save 15% on their monthly printing invoice.          

Before getting into it, they’re a few things we need to go over so you have a preemptive understanding of if you qualify or are best suited for managed print services.    

First off, managed print services will not be for everybody. We will go over this in more detail later on, but MPS will not be for smaller companies that print at a low volume and don’t manage a fleet of machines.       

Secondly, even if your hospital wants to implement MPS, you may not be eligible for some print vendors’ managed print services. We will touch on this more in the first section of this piece, but some print vendors require a minimum number of machines to even consider adding managed print for a customer.       

Lastly, this blog is not meant to be a mouthpiece for managed print; there are limitations to MPS, and you will learn about those in addition to the benefits that come along with the service.     

What Is a Managed Print Service?      

The exact definition of managed print services can change depending on who you talk to, but in general, a managed print service allows you to pay a monthly payment to have one source manage your entire fleet. This includes supplies, service, a direct point of contact and one invoice for all your printing-related expenses.         

The parameters of MPS will vary depending on the managed print service you go with, but generally speaking, MPS can:          

  • Automatically ship your supplies, such as toner, whenever supply is low.      

  • Provide on-site service from technicians whenever issues arise with your machines.     

  • Offer analysis and recommendations to better optimize your printer fleet.      

A managed print service is not always cut and dry on what they offer. Benefits and eligibility requirements will differ depending on which one you go with.          

For instance, some vendors require a minimum of 15 machines to implement a managed print service, and most do not include InkJet printers or non-networked devices as a part of the service.           

And to track employee printing behavior and set usage limits, you will normally have to purchase an external print management software, like Y-Soft or PaperCut.           

Read our blog defining managed print services to learn more.      

4 Pros of Managed Print Services         

There are four major benefits to investing in a managed print service for your hospital. Below are the four advantages of MPS in detail:         

  1. Cost Management and Control        

The most impactful thing managed print can do for your hospital is cut out extraneous printing expenses, which will save on your monthly and annual budget.       

There are multiple ways in which MPS works to save on your expenses. Here are a few of the main ways in detail:      

Auto-Toner Shipments        

One of the primary areas where MPS can cut printing expenses is by allowing for automatic shipments of the right toner at the right time.    

What does the “right toner” at the “right time” mean exactly?       

If you’re a hospital, you’re likely to maintain a vast number of printers from all different kinds of brands.         

Specific machines require specific supplies, meaning if you have an assortment of printers from different brands, you must find a particular kind of toner every time one of your printers is low on supplies.        

Say you designate an employee to keep track of toner levels and put them in charge of getting the supplies when necessary.      

If you manage 50 machines at your regional hospital, how many hours a week would you guess that employee is spending on the toner issue? Two? Four?        

Whatever the number is, that time spent on printing supplies is taking away from more salient tasks that could better contribute to your hospital’s goals.        

Take away the three hours a week that your designated printer-supply employee spends on toner for your machines and what do you get?       

A cost-saving benefit, because now that employee has three more work hours a week to focus on hospital-specific tasks that can be more beneficial for revenue opportunities.    

The extra cost savings can then be spent on resources to upgrade equipment and provide a better experience for patients and employees alike.      

It’s not just the time element that comes into play regarding the cost savings benefits of getting auto-toner shipments.        

If you’re managing 50 machines, your supply shelf is likely chock-full of ready-to-use toner and ink cartridges.       

How many of those cartridges will actually be used, though?      

If you’re like most hospitals, you’re going to overspend on toner because you over-purchased printing supplies to ensure you always had a substitute on hand, or you bought supplies for a specific machine that ultimately gets replaced, rendering the toner for the old machine useless.          

The result?      

Excessive money spent on supplies can be avoided with MPS because the source managing your fleet will automatically provide the correct toner in the right amount so you’re not spending money on supplies you don’t need.      

If you would like more information on auto-toner shipments, read these blogs:       

Service        

Many hospitals have machines from different companies; a couple of HP machines here, a few Brother printers there and a mix of copiers over there.         

Do you know who to contact if one of your printers breaks down and you need timely service work?         

Having to figure out which brand a certain machine is and trying to figure out what number to call for service can be difficult and time-consuming.         

Even if you find a technician, they can charge upwards of $100 an hour for printer repairs, and if you manage a fleet of over 15 machines, especially if they’re older machines, that can add up significantly over time.       

Service is included as a part of most managed print contracts and saves on not only the financial aspect of outsourcing for service but also the time it takes to find the right technicians for a certain machine.        

Both the price of outsourcing service and the time it takes to find the right technicians are respective cost-savings benefits that managed print can offer.        

One Invoice  

Oftentimes, hospitals with over 15 machines will have multiple print invoices to pay each month for supplies, service or other printing-related matters.        

MPS makes it so that you have one invoice a month, which is a cost-savings benefit in a way similar to the one regarding auto-toner shipments.        

Say the same employee who oversees printing supplies is also in charge of paying invoices.        

If you have to pay eight different print invoices a month, that’s going to take considerably longer than if you only had to pay one, right?       

A managed print contract narrows the number of invoices to one, which cuts down on the time it takes for an employee to consult and pay each vendor.      

This gives that employee more time to work on more important tasks, which can potentially be tasks that contribute more to your hospital’s goals and improvement areas.        

Print Tracking      

If you wanted to take managed print a step further, you could purchase one of the many external print management software to specify employee printing tasks and cut costs by setting function limits.        

This means employees can’t print or copy over a certain threshold. For instance, say you’re trying to cut back on print expenses next month. You could set a 1,000-page printing limit per user, and once that limit is reached, printing for the rest of that month will be disabled.        

Print tracking is especially important for hospitals that frequently print in color since color prints (around $0.07-$0.30 per print) cost more on average than black-and-white prints (around $0.01-$0.03 per print).         

To learn more about print management software, read these blogs:          

  1. Productivity and Availability      

The next MPS benefit revolves around asset optimization and having a single source of truth for all your printing needs.       

Let’s take a look at the productivity and availability benefits in a little more detail:        

Asset Optimization         

A managed print provider can figure out where your workhorse machines need to go, and which machines can be cut out altogether, to better optimize your printer investments.       

For example, if you’re a hospital that has a medical records department that prints hundreds of pages a day, but your best machine is located in the nursing department, MPS can show you that moving the machine from the nursing department to the medical records department would be the most efficient way to get the most out of your printer investment.     

Furthermore, if you invested in 50 machines for your hospital, but only regularly use 35 of them, MPS can alert you to the low-usage machines that aren’t worth keeping anymore. This can not only open up more office space but also decrease monthly printing costs.       

There’s also the benefit of standardizing machines. As mentioned previously, companies that maintain lots of machines will usually have all sorts of different brands and models.        

Because printers are intricate machines that require specific supplies and services, having a wide variety of printers usually means you will have a difficult time finding well-timed assistance.        

Managed print providers can standardize your printer fleet by cutting down on the assortment of models you own and replacing them with a consistent brand/model so you’re not constantly having to worry about which machine takes which supplies.        

It also means that employees will be trained in just one brand/model of machines, which cuts out any confusion that may result from having to learn the layout of different-branded printers.         

Centralized Solution        

Investing in MPS also means you will have a centralized solution for all your printing concerns.        

If you have a problem with a machine, you have one number to call to get service assistance. If you ever have questions about supplies, you have one number to call. If you have a general printing-related question, you have one number to call.          

This is particularly important for service issues. As discussed in the cost section, outsourcing for service can be costly but there’s no guarantee you will find a timely solution to repair a problem with your machine.          

Most vendors have in-house service technicians who are almost always available to consult and usually quick to act on service issues.            

As discussed earlier, you will also have one invoice that itemizes each printing expense on that month’s bill. For hospitals that might get hundreds of invoices a month, receiving only one bill for all printing-related expenses can be hugely beneficial.        

Better Time Efficiency       

The downtime you can create with a managed print contract ties into the productivity benefit of this section.        

It’s not just the downtime created for employees who are tasked with ordering supplies or filling out print invoices that were discussed previously.        

Without managed print, the IT staff at hospitals can spend up to 15 hours a week on printer repairs and maintenance.        

Is that the most effective use of their time? Or could they use that time to work on tasks more valuable to your hospital’s daily operations?         

If you’re like most hospitals, you likely answered no to the first question and yes to the second one.       

Many problems arise when overseeing a hospital, and if your IT staff is spending over a day’s worth of time on printing-related issues every week, it takes time away from the jobs that are most essential to the hospital’s operations.        

MPS frees up that time formerly spent on printers and gives the IT staff more time to focus on issues more vital to your hospital.    

  1. Security and Compliance      

Ensuring your machines are safe from cybersecurity threats and compliant with the latest security measures is another benefit to using a managed print service for your fleet.        

Because hospitals usually have an abundance of machines, the risk of missing or ignoring security risks becomes greater.         

Cyberattacks can devastate business processes, and CyberNews’ hijacking experiment exposed how vulnerable network-connected printers can be to security breaches.     

Let’s go over a few of the ways MPS can contribute to your company's security profile:    

Proactive Device Monitoring and Firmware Updates         

Most MPS contracts will include proactive device monitoring, which provides for 24/7 monitoring of device malfunctions and can surveil for security irregularities, as well. The device monitoring technology can also resolve minor security issues on its own, further enhancing the machine’s overall security profile.         

An MPS provider can also ensure your machines are compliant with the latest firmware updates, which is key to thwarting cyberattack opportunities. Some providers can even implement auto-firmware updates. 

Security is particularly vital for hospitals that deal with sensitive patient information daily and would be impacted heavily by a cyberattack.        

There are various other kinds of security features you can opt into with some MPS providers, like sign-in procedures to avoid unauthorized access, which adds additional security enhancements to your machine.       

Having MPS can help you to manage your fleet of printers and print policy in a way that makes it easier to ensure that all the latest security capabilities of your printers are enabled.    

Eliminate Older or Non-Networked Printers      

One of the things an MPS provider can show you in their initial assessment phase is an insight into which machines are most vulnerable to a security breach.        

Older models and printers that aren’t connected to your network are common areas of interest for cyber attackers since they are usually an afterthought when it comes to cyber threats.        

MPS providers can draw attention to the machines that are most at-risk for a breach and dispose of them, if necessary.         

Reduce Access to Your Fleet        

A general security benefit to having one print provider is reducing the number of non-employees who have access to your networked printers.        

Consolidating your printing matters to one source means that it will be the only external party that has access to your network of printers.        

Most people have a reactive mindset to security rather than a proactive mentality, and for hospitals, that could result in a costly breach of confidential patient records.  

With an MPS contract, you will have a proactive resolution to ward off potential cyber threats and fix any minor security issues that may arise on one of your machines.       

If you would like to learn more about what you can do to enhance printer security, read these blogs:        

  1. Environmental Sustainability     

If you’re a hospital that prioritizes environmentally conscious measures, then an MPS contract offers actions to achieve eco-friendly goals.         

Let’s break down the environmental benefits of MPS in more detail:    

Toner Recycling      

One of the key environmental benefits of a managed print service is the ability to recycle toner and other printing supplies in the right way.        

Some MPS contracts will ship you a box or wastebasket to send any used toner cartridges back to be disposed of properly.         

Empty toner and ink cartridges contain chemicals that could be hazardous and flammable, if not thrown away correctly. They can also contribute to indoor pollution and reduced air quality.         

This not only qualifies as a good deed for the environment, but it also protects against any hazardous risks you might be taking by throwing away used cartridges.      

Being that hospitals deal with other hazardous materials and are relied on by the general population to keep them safe, eliminating any threat of a printing-related hazard is one of the benefits of having one source manage your fleet of machines.       

Read our blog about how to recycle toner cartridges and other printing supplies to learn more.          

Energy Consumption       

Just as the MPS provider can alert you to machines most vulnerable to a cyberattack, they can also point you to the printers that are non-effective and still use a considerable amount of energy.       

MPS can also incorporate energy-saving tactics for your machines, such as auto-shut off when not in use, to cut energy costs and save on energy output.        

Wasted energy consumption can contribute to air pollution, water pollution, thermal pollution and solid waste disposal, according to the European Environment Agency.         

Paper Consumption        

According to PricewaterhouseCoopers (PWC), 17% of printed documents are wasted.      

Compounding that fact is that pulp and paper is the third-largest industrial polluter of air, water and soil, according to The World Counts.        

MPS can cut down on wasted printing output in a few ways, which can include:        

  • Integrating paper-saving tactics, such as forcing double-sided print for most documents.    

  • Educating employees on the best printing practices.    

  • Incorporating print management software that can track and limit prints, which saves on wasted prints and unintentional printing mistakes with the ability to delete print jobs from the queue before it’s complete.        

Read our blog about Xerox’s environmental initiatives to learn more about how the company is combatting climate change.           

3 Cons of Managed Print Services         

Now that you’ve seen the benefits of MPS, let’s take a look at some of the cons, or limitations, of managed print contracts:         

  1. Additional Purchase Required for Advanced Managed Print Software          

This was touched on previously, but it is arguably the biggest downside to customary managed print services that vendors offer.           

A typical MPS contract does not easily allow you to track employee printing habits or limit function usage. This is where investing in print management software like InfoFlo Print, Y-Soft SafeQ or PaperCut would be the best option if you require tracking specific tasks and setting usage limits.     

  1. Employee Reluctance to Print Tracking        

Say you’re a hospital that wanted to invest in print management software that would enable function tracking.        

Would all your employees be agreeable to having their printing habits tracked and monitored?         

Although not required, it might be worth asking whether employees would be amenable to having their printing behavior monitored and digitally recorded before implementing the software into your workplace.          

  1. Must Meet Eligibility Requirements        

This last con was another factor of MPS contracts discussed earlier, but to enact a managed print service, you must first meet the criteria for it.          

This will vary depending on the type of MPS, but to be eligible for managed print, you usually have to:          

  • Have a large fleet of machines (15 or more at some vendors)     

  • Have machines that qualify for MPS (InkJets or older printers usually won’t qualify; most laser printers do).   

  • Print at a volume that makes MPS beneficial for your hospital.       

If you meet these eligibility requirements, you will likely qualify for a managed print contract. If you don’t, however, then there’s a chance you won’t qualify or do not need a managed print service for your hospital.         

Generally speaking, managed print is an optional service by print providers that is designed to help hospitals that desire the benefits they offer.   

Therefore, there are not as many cons to enacting the service for hospitals that have a large, mismanaged, printer fleet.       

It’s why fit is crucial to determining whether MPS would be worthwhile for your hospital. The benefits are plentiful, but only if you meet the prerequisites for the service and have a general need for it.      

If you don’t, then paying for a managed print service will not provide a great return on investment for your hospital.        

Cost of Managed Print Services       

You’ve read through what a managed print service is, and what it can and can’t do for your hospital, but you probably still have one more pressing question: How much does MPS cost?        

Figuring out a precise estimate for all managed print services would be next to impossible because of the variations of MPS out there.     

Cost can differ from provider to provider, and in most cases, the monthly price of MPS will be determined by how many prints you make or account for in a month.       

To determine an estimate of what MPS would cost you, it’s best to consult your print provider. Most MPS providers will work with you to gather the analytics of your current fleet to gain a better understanding of what your cost will be moving forward.     

They can then compare your current printing costs with an offer that includes MPS, which will show you the cost-saving benefits of incorporating the service.        

A Real Example of How MPS Helped a Hospital      

After reading through all of this, you might be intrigued but also curious as to how a managed print service will substantially benefit your hospital.      

To demonstrate how managed print can benefit a hospital, let’s look at an example of how MPS helped a client of ours.   

North Texas Regional Hospital    

A regional hospital in North Texas needed to figure out its printing conundrum.   

They realized over time how much their printing costs were adding up and wanted a comprehensive solution to handle all printing-related matters.     

After assessing their situation, we incorporated our managed print service to accommodate their desire to have one printing source of truth for their hospital.    

The results:  

  • Provided visibility to see and manage the devices with software.  

  • Managed over 70 devices.   

  • Streamlined accounts payable from 8 different vendors to one.  

  • Reduced monthly spending by 15%.  

  • Allowed IT time back to concentrate on mission-critical tasks instead of printer repairs/management.  

After our MPS was integrated into their hospital, they saved 15% on their monthly printer bill and cut back on the number of vendors they were indebted to each month.   

The hospital continues to operate under a managed print contract, and we continue to optimize its printer fleet and overall print environment to this day. 

For another look at the benefits of MPS, read our blog about the five reasons why you need managed print services.        

Interested in a Managed Print Service Study?      

If you’re a hospital that manages a large number of machines, then you know how much you’ve spent to get the right machines in place to execute your daily tasks.       

Improperly managing your printer fleet can cost you thousands of dollars more over the long run, not to mention the amount of time it will take you to figure out printing solutions on your own.      

This is why print vendors across the industry recommend opting into a managed print contract because they know how costly it is to manage a large fleet without managed print services.      

However, a managed print contract will not be for everybody, nor does everybody meet the minimum standards for the service. To find out if you’re a fit for a managed print service, talk with your print vendor about a managed print service study or assessment.        

A managed print service study is a deep dive into your print infrastructure where print volume, cost per print and quantity and quality of machines are evaluated to determine whether an MPS is right for you.       

Being a print vendor for as long as we have, we can tell you that, assuming you meet the parameters, incorporating managed print into your workplace is highly advised to avoid overspending and underutilizing your printer/copier investment.        

If you are interested in implementing managed print into your hospital, read our blog about what to expect in a managed print service study and whether it would be the right next step for you.