What is eConcierge?

Submitted by Mary Shamburger on Fri, 09/03/2021 - 09:36

Reordering printing supplies is a hassle. Most of the time, you don’t even know you’re running low until you’re completely out, and navigating the toner aisle at the nearest office equipment store can be intimidating or sometimes even impossible.  

Luckily, Xerox has a program that can not only take the guesswork out of measuring toner levels, but even assist you in reordering and provide you with free service calls.  

Xerox’s eConcierge program is designed to eliminate that additional hurdle in your workplace and allow you and your employees to focus on other endeavors that demand your attention.  


What is eConcierge?

eConcierge is the name of a Xerox supply and service program that allows users to keep track of their toner and supply levels, reorder supplies when needed, as well as receive free service and repairs for their Xerox devices. 


How Does it Work?

For eConcierge to be able to read the toner levels on your copiers/printers, the Xerox eConcierge Supplies Assistant app is downloaded onto a desktop computer that is connected to the same network as the desired machines. When your supply levels are low, the Supplies Assistant app will automatically notify designated office personnel and provide them with a link to purchase more printer supplies.  

With the desktop app, the status of your machines and their levels can be checked at any time, and with a secure password-protected interface, you can manage, reorder, or view your machines whenever it’s most convenient.  


Are There Any System Requirements?

According to Xerox, the eConcierge Supplies Assistant app is typically installed on the PC of the person assigned to monitor and order supplies, and “the computer must be turned on during normal business hours to facilitate printer status updates, but the user is not required to be logged into the application to receive status alerts.” This way, you don’t need to have the app running constantly in the background and can have peace of mind knowing you’ll be notified of any important changes or updates.  

For the computer to be compatible with the eConcierge Supplies Assistant app, it must have at least Windows 10 or the current version of Mac OS, and at least 120MB RAM (70MB application, and 50MB for monitoring service).  


How Can E-Concierge Benefit My Company?

Being able to easily check toner levels makes a world of difference for whoever is in charge of monitoring supplies, and instead of having to search for the correct toner or part number, you can simply select which supply is low and purchase another.  

If you purchase your supplies through the eConcierge Supplies Assistant app, then you could also automatically receive free service repairs, which can be a lifesaver for some companies who struggle with either finding repairmen or dealing with expensive service calls.  


Am I Eligible? 

See below for requirements that need to be met in order to earn free service.  

“Your Xerox® printer is eligible to earn free service if it is enrolled within the initial one-year warranty period (or if a Xerox Service Extension was purchased, within the period of the extension). Once enrolled, activate your free service benefit simply by ordering two eligible supply items for each qualifying Xerox® printer. 

To maintain free service coverage for each eligible Xerox® product simply continue to place supplies orders through the Xerox eConcierge® service. Eligibility will continue until your Xerox® printer is 7 years old or until service support for your printer model is discontinued. Xerox reserves the right to discontinue the service coverage for a specific model at any time.” 

Keep in mind that not all machines are eligible for free services, click here to check the Eligible Products List. 


eConcierge is Here to Help!

Having a service that alerts you when toner levels are low, easily provides a way to reorder, and can even include free service repair calls is an invaluable resource for organizations that steadily utilize their copiers or printers. It’s almost like having your own little concierge service for your copiers and printers! 

If you’d like to learn more about eConcierge, one of our business consultants would be happy to provide you with any additional information or answer any questions you might have. In the meantime, read our other articles on toner and supplies How to Recycle Toner and Supplies and How to Prevent Being Scammed by Toner Phoners. 


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