Congratulations on your new machine!
If you’ve recently purchased a new device, then it’s likely that you’re preparing for an installation and delivery. There are two important forms that need your attention before the date of your installation, and this article will cover them both and why they’re important. The first is a Customer Requirments Input Form, which needs to be filled out and submitted back to your business consultant. The second is the Customer Expectation and Installation Guide, which will provide you with all the information you need to prepare for your new device.
Customer Requirements Input Form (CRIF)
The Customer Requirments Input Form, also known as a CRIF, is a document that customers fill out before their device installation. It details all of the network information that the on-site analyst needs to set up your new machine, including IP addresses, scan paths, DNS settings, security passwords, and more.
The CRIF document should have been provided to you by your business consultant at the time of your order so that you have ample time to complete and return it for review by the business consultant. This extra time will give you and your IT staff the ability to review your network settings and plan for any changes that need to be made.
Why is This Document Important?
This document is important because it makes the process of installing and configuring the new equipment significantly easier. If all the information is available and correct, the installation will go much faster, and they’ll be less disruption during installation. It also helps the IT staff pre-configure any settings they might need on their network for the installation of new equipment.
Customer Expectation and Installation Guide (CEIG)
The Customer Expectation and Installation Guide, also known as the CEIG, is a document specific to a certain model that outlines important information for the machine being installed. Some of the topics mentioned are:
- Installation planning and requirements
- Space requirements, module dimensions, audible noise aspects, network requirements, electrical requirements, power cords, general settings, etc.
- Product overview
- General overview of the machine, Xerox security and productivity features, as well as compatible media (paper types).
- What optimum product performance should look like
- Image quality expectations, network connectivity expectations, service uptime, scanning and security expectations
- Maintenance and support
- Remote and support services, as well as information on supplies and parts
The CEIG should be provided to all customers after the purchase of a machine to prepare for installation.
How is This Document Useful?
The CEIG allows you to know exactly what to expect during installation, and it gives a very comprehensive overview of the product and just about tells you everything you need to know about the machine you’ve purchased. For example, if you wanted to visualize a space in your office for your new machine, you can just take a look at the space requirements in the CEIG, or if you wanted to make sure that the image quality is consistent with what’s expected, that’s outlined right in the CEIG.
Overall, this document is an extremely useful resource in providing you with all the information you could ever need.
Now that you know the importance of these documents and what they entail, you should feel confident in completing and reviewing them and preparing for your delivery date. For any further questions, don’t hesitate to contact us and speak with a business consultant, our goal here is to make sure your installation goes as smoothly as possible.