A Step-by-Step Guide to Changing Drums on a Xerox PrimeLink C9065/C9070/C60/C70

Submitted by Matthew Eberhart on Mon, 01/29/2024 - 13:52


Drums are an important component of laser printers and need to be replaced periodically. If your Xerox PrimeLink C9065 printer is due for a drum replacement, don't worry as the process is simple enough for you to do with the right instructions. Our printer technician, Matthew, will guide you through the process step-by-step so that you can follow along and get back to your work. Note that this guide can be used to replace the drums on the Xerox PrimeLink C9070, C60, and C70 models too.

In case you are wondering, a drum is responsible for transferring toner onto the paper and needs to be changed when it reaches the end of its lifecycle. The signs that indicate it's time to change the drum include faded or uneven print quality, ghosting or repeating marks on the page, and or an error message indicating a drum problem.


Step 1: Open the Front Cover

To begin the drum replacement process, open the front white cover of the Xerox PrimeLink C9065. You'll find a handle on the right side – simply swing it open.

Printer technician opens the front cover on the Xerox PrimeLink C9065


Step 2: Pull the Orange Latch with R1 on It

Look for an orange latch labeled R1 through R4. Pull down this latch (first picture below) to reveal yet another latch (second picture below) with a thin orange line. Grab this latch and pull it up. This action will release the drum tray slightly. 

Printer technician points out orange latch with R1-R4 on the Xerox PrimeLink C9065

Printer technician pulls up second latch with thin orange line on the Xerox PrimeLink C9065


Step 3: Pull the Drawer All the Way Out

Using the latch with the thin orange line, pull the drawer all the way out. This gives you access to the drums.

Printer technician pulls the drum drawer on the Xerox PrimeLink C9065


Step 4: Pull Out the Black Drum by the Handle Loops

Identify the R1, which is the black drum. There are two small handle loops on the black drum – insert your fingers through them and pull them straight up to fully remove the black drum. Be cautious not to touch the purple surface to avoid image quality issues.

Printer technician pulls out the black drum on the Xerox PrimeLink C9065


Step 5: Insert the New Black Drum

Insert the new black drum into the R1 slot using the handle loops again. Align the guides on each end of the drum with those on the tray and push it down gently.


Step 6: Pull Out the Color Drums by Handle Loops

Repeat a similar process for the color drums (R2, R3, and R4). These drums have handles as well – pull them up carefully to remove them. The color drums will offer more resistance but give them a good pull.


Step 7: Insert the New Color Drums

Carefully insert the new color drum into the tray, aligning the guides. When going back in, you will encounter resistance, but gently push down. The springs on the side will accommodate the drum into the drawer.

Printer technician inserts new color drum on the Xerox PrimeLink C9065


Step 8: Close the Drawer

After inserting the new drums, close the drawer by pushing it straight in. Ensure that the drums are securely in place.

Printer technician closes the drum drawer on the Xerox PrimeLink C9065


Step 9: Close the Top & Bottom Latch

Close the top latch all the way down. Next close the bottom latch (pictured below) fully. The latch might hang out a bit, but that's normal. This ensures that the drum tray is securely in place.

Printer technician closes the top & bottom latch on the Xerox PrimeLink C9065


Step 10: Close the Front Door

Finally, close the front door of the Xerox PrimeLink C9065. Congratulations, you've successfully changed the drums!


Drum Replacement for your Xerox PrimeLink C9065 Made Easy

Replacing the drums on a Xerox PrimeLink C9065 may seem daunting, but with this guide, you can confidently navigate the process. If you care about the health of your Xerox printer, it is important that you understand how to perform basic maintenance tasks like drum replacement. Luckily, STPT’s Matthew has you covered with his easy-to-follow instructions that anyone can do. When handling the drums, remember to be careful and avoid contact with sensitive surfaces.


If you’d like to know how to increase your printer’s longevity, consider our blog on 8 tips to increase the lifespan of your copier/printer.


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In case you encounter any printer-related issues, please don't hesitate to contact us. Our qualified technicians are always available to assist you in finding a solution.

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