Services

4 Common Printer Service Questions (Solutions)

Submitted by Joel Metzler on Wed, 03/16/2022 - 07:10
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No matter what printer model you invest in, it’s almost inevitable that at some point you will have either a service issue or a service question that needs addressing. 

It can be something as simple as connecting your printer to WIFI, or something as significant as an intricate service issue.   

Because we’ve been a locally managed print vendor for over 35 years, we’ve seen just about everything when it comes to service issues and questions with printers. And for most of those issues, we’ve had the right answer to help address them. 

Xerox Standard Accounting: Setting Print Quota Parameters

Submitted by Joel Metzler on Mon, 11/15/2021 - 08:09

When was the last time that you checked how much your organization was printing? Was it last month? Year? Maybe never? 

It’s pretty common for most businesses to overlook print costs, and focus on other, more pressing expenses. However, as a reputable print vendor we’ve seen organizations do just that, and then panic once they realize how much they’re actually printing. 

That’s why we typically recommend some form of managed print services. And for companies not looking to spend money on anything fancy, Xerox Standard Accounting is the perfect solution, because it allows you to create personalized user profiles, and then set parameters on how much those users are allowed to print.  

What Does Duty Cycle Mean When it Comes to Copiers and Printers?

Submitted by Mary Shamburger on Fri, 11/05/2021 - 07:41

When shopping for a new copier or printer, there are a couple of things you need to consider. The size of the machine, the features it comes with, and things like that are just the beginning. But have you heard of the duty cycle, and why it’s crucial to understand before purchasing a printer?  

As an authorized Xerox partner, we’ve been selling copiers and printers for quite some time, and we’ve seen businesses run their machines into the ground, and then complain about having endless service calls and part replacements. For the most part, it’s because they didn’t properly understand the duty cycle vs. recommended print volume of their machine before they bought it.  

What to Expect From the Delivery Process of Your Copier or Printer

Submitted by Keith Metzler on Wed, 11/03/2021 - 10:10
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Congratulations! 

If you’re reading this article, it’s likely that you’ve recently purchased a new copier or printer and are preparing for your installation date.  

You’ve chosen the machine that includes installation and setup, configured with all the accessories and features you want, you’ve signed all the paperwork, and now all that’s left is for a service technician to deliver and configure your device.  

How Do I Set Up an Internal Address Book on My Xerox Device?

Submitted by Joel Metzler on Wed, 10/13/2021 - 07:52

 There’s nothing more fun than tedious office tasks like scanning and sending documents- said no one ever.  

There’s a reason these tasks are tedious- you do them again and again, and while they might not be inherently difficult or time-consuming, it’s still something that’s taking away from your productivity time, and it can get old quickly.  

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How Much Do Typical Copier/Printer Supplies Cost?

Submitted by Joel Barriga on Wed, 10/06/2021 - 09:37

When it comes to making a big investment, it’s important to allocate for all the possible costs you might encounter. Leasing or purchasing a copier/printer is no exception, but most people don’t know exactly how much a toner cartridge costs, and it can be an unpleasant surprise if you’re not prepared.  

As professionals in the copier/printer industry, we have a pretty good understanding of how much your everyday printing supplies cost. That’s why we’ve written this article, so you can know exactly what to expect when deciding to invest in a new device.  

 

Auto-Toner or Buying My Own- Which is Right for Me?

Submitted by Magye Swenson on Mon, 10/04/2021 - 09:43

Buying copier/printer toner can be confusing. Most boxes look the same, there are so many different types, and it’s hard to keep track of when you’re running low, leaving you with an empty cartridge in the middle of a workday.  

After being in the copier/printer industry for over 35 years, we’ve seen all of the different problems and mistakes that can be made when it comes to buying toner- and we’ve seen the best ways to ensure your organization will have exactly what it needs.  

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Servicing Your Own Machine? 3 Reasons Why It's a Bad Idea

Submitted by Matthew Eberhart on Fri, 09/24/2021 - 15:14

Having a copier or printer break or go out of service is always a big hassle. It can put a lot of your office processes on hold, and your organization could be wasting valuable time while it gets fixed.  

As experienced Xerox print vendors, we know how tempting it might be to just try and figure the problem out yourself. It can’t be as hard as it seems, right?  

Actually, copiers and printers are very intricate machines. They have a lot of functioning mechanisms inside them and are unlike most other electronic devices. We’ve seen countless people try to fix their own machine, so we’ve compiled the 3 reasons why it just really isn’t a good idea.   

What is Color Tracking, and What are the Benefits?

Submitted by Joel Barriga on Wed, 08/11/2021 - 15:17

Do you know how much your organization is spending on color prints? When was the last time that you took a look at your printing records, or your invoices? 

Printing can become a big cost for businesses that aren’t keeping up with their print volume, and especially color printing. That’s why as an experienced print vendor we recommend all businesses to utilize some form of print management or color tracking.  

What is Color Tracking? 

Color tracking refers to the process of regulating color prints and controlling the costs by using a form of print management

Special Pricing: What Does it Entail, and How Do I Qualify?

Submitted by Mary Shamburger on Mon, 07/12/2021 - 09:00

 Special pricing is a great benefit that many organizations qualify for, and sometimes don’t even know it. While the phrase itself can mean different things, and special pricing is negotiated on a business-to-business basis, there are several things to know that can help you determine if your organization qualifies for special pricing.  

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